Refund policy
Return & Refund Policy
All Sales Are Final
Due to the nature of our products and for hygiene, security, and quality assurance reasons, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed.
Please review all product details, images, sizing information, and descriptions carefully before completing your purchase.
Exceptions
We only accept returns or replacements in the following limited circumstances:
- The item arrives damaged or defective
- The item received is incorrect (wrong item shipped)
If you believe your order meets one of the above exceptions, you must contact us within 14 days of delivery at support@sjhouseofjewelry.com with:
- Your order number
- Clear photos of the item and packaging
Approved claims will result in a replacement or store credit at our discretion. Refunds are not guaranteed.
Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances:
- Custom, engraved, or personalized products
- Sale or promotional items
- Gift cards
Shipping & Handling
- Original shipping costs are non-refundable
- We are not responsible for delays caused by carriers once an order has been shipped
Chargebacks & Disputes
By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy. Unauthorized chargebacks may result in account suspension and/or denial of future purchases.
Contact Us
If you have questions before placing an order, please contact us at:
support@sjhouseofjewelry.com