Shipping policy
Thank you for shopping with SJ House of Jewelry. Below is our shipping policy to help you understand how and when your order will be delivered.
Order Processing
- Orders are processed within 3-7 business days after payment is received.
- Orders are not shipped or delivered on weekends or holidays.
- During periods of high demand, processing times may be extended.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times are estimates and may vary based on carrier and destination.
Shipment Confirmation & Tracking
- Once your order ships, you will receive a shipment confirmation email containing tracking information.
- Tracking numbers typically become active within 24 hours.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost, Stolen, or Delayed Packages
- SJ House of Jewelry LLC is not responsible for delays caused by the shipping carrier.
- Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
- If your package is lost in transit, please contact us and we will assist with filing a carrier claim when applicable.
Contact Us
If you have any questions about shipping, please contact us at:
support@sjhouseofjewelry.com